App blocking my dates

[Susanna362]

For the 2nd time since the website makeover, airbnb has blocked sets of dates immediately following new reservations. A glitch is not allowing me to unblock them via any means, and support has not been able to unblock them either.

Also, my listing has intermittently disappeared from search results even on days it is supposedly open. I have already double checked all of the settings. It has been a hot mess and none of this happened prior to whatever update they just did to the website. Has anyone else been having these issues?

I have been talking to support and no one has been able to help thus far.

[Helen744]

@Susanna362 Susanna it does show on one of your listings that you have a seven night minimum so unless you remove this or reduce it then any other days before or after the booked dates will be blocked if they are not seven days. The other listing has a one day turnover... Maybe the minimum days are the issue otherwise one listing also appears almost fully blocked. If you remove days that you have personally blocked for family or cleaning days or rest days etcetera then open your calendar for the coming three months then you may find this sorts itself out . I would put a two or three day minimum on your other listing however to capture the whole weekend bookings .... all the best ... H

[Susanna362]

Hi there @Helen744 , thank you so much for your help and attention! I am hoping you can clarify- which listing is it that is reflecting a 7 day minimum? I have the listing in question (Super Cute House) set to a 2 day minimum... just attaching this for reference

 

[Joan2709 · Accepted solution]

Hmmm...I do see a 2night min for "Super Cute House", but what are your calendar availability settings?  Do you have a restriction set for prep time? If so, that will automatically block your calendar according to your settings. If you hover over the date blocked on your calendar, it will tell you to the right side why it's blocked? Here is an airbnb article about why your calendar may be blocked (maybe you have already gone down that path):

https://www.airbnb.com/help/article/447

Under Pricing/Availability

There are some bugs if you're using the new 2023 Summer Release early access . If you had set previous restrictions under Calendar Availability, even if you change them now, the system is "stuck" on your previous settings (which you can't override using the new software). You may have to contact CS and have them look at the specific dates you're having issues with and they can delete those settings manually for those dates until the bug is resolved.

Hope you you can get this resolved! Keep trying!

[Susanna362]

Thanks so much! It is looking like it may be a bug, they are looking into it now and haven't been able to troubleshoot it so it is getting escalated to IT I believe. If I get any insight that could help others with this issue I will be due and circle back🙏

[Joan2709]

Hi @Susanna362 :

Per @William2070 in another thread he was having similar issues with bug in new release. The only way it could be resolved for now was for him to turn on Pro Tools (are you using those?) and then making new Rule Sets to override the previous settings. He said this worked for him. If you aren't using Pro Tools and Rule Sets with the multi-calendar, come back here and let us know, or send me a message and I'll explain. This worked for @William2070.

https://community.withairbnb.com/t5/Ask-about-your-listing/Trip-length-restriction-not-being-removed...