Artificial Intelegence is adding wrong information to my listing

[Thomas4317]

The Airbnb AI program, Elevate, has added misleading and wrong statements about my listing. Two examples are: 

"On the Lake" and "1-min walk to the lake". These are based on my location to the lake, we are across the street from it. But we are not on it, and there isn't lake access near us, so there is not access in 1 minute, or 10 minutes for that matter. The worst part is that I have no control over these statements; I cannot delete them. I have deleted all Elevate categories in hopes that the statements will go away, and I have worked with the tech team on trying to get these removed. Currently the statement "1-min walk to lake" is still posted. I have had to change my introduction statement on the listing to reflect that there isn't access to the lake and that Airbnb AI has posted this. This is not good for my potential guests! I just sent out a message to all guests that have booked letting them know that the posting may not have been correct. 

Please give me control over what is posted on my listing! 

[Brittain-Resorts0]

The same thing is happening to many of our listings, we are unable to get any help through Airbnb and we are being penalized monetarily for this, even after the appeals with no resolution...This is not right or fair, even though it is in the description (that we do have control over) and has the precise and transparent location and information. We are not trying to mislead anyone. We want control over our listings, if we are going to be penalized like this. We didn't put this on the listing Airbnb did, the location is correct.

[Joan2709]

@Thomas4317 @Brittain-Resorts0 

On going issue that is known but not been addressed on many listings. Some listings have been corrected, so not sure why yours aren't.

@Rebecca, can you add these to the list of properties with incorrect proximity callouts from Elevate and forward to the appropriate Team at Airbnb?

[Rebecca]

Thank you for the tag @Joan2709 😊  I'll make sure to update the team. 

[Thomas4317]

Just checked my listing, the message "1-min walk to the lake" is back on it. It took 3 weeks during prime rental season to get it removed, only to have it pop back up. I'm about to cancel my listing on Airbnb. This is ridiculous.