Bug- app auto adjusting accommodation cost when amending a reservation

[Meaghan37]

My main question is how do I file a bug ticket? I tried contacting support and they were not helpful. I have figured out a workaround so this is not an immediate issue for me but very frustrating. 

here’s what’s happening-

I needed to update a reservation because the guest forgot to add their pet. When I changed the guests to include one pet it didn’t add the pet fee AND lowered the nightly fee. I don’t want to charge the pet fee in this case. Accommodation total was displaying as $2330 before and $2290.40 after. So I clicked “edit” next to the accommodation total and I typed 2330 then clicked save. It saved as $2370. I wasn’t able to edit it a second time. I had to close out of the change window and start over to edit a different amount. Every time it saved the accommodation total as $40 more than whatever I entered but it wouldn’t accept 2290 as a “change” and would just save it as 2290. So I finally realized I could change it to $2289 and it would save as $2329 and I would only lose $1. Definitely a bug. 

[Karen4131]

Hi @Meaghan37 

You can report this bug through Airbnb's feedback section https://www.airbnb.com/help/feedback

While there isn’t an option specifically for technical issues, you can choose 'Hosting' > 'Getting Paid' as the category and explain the problem in detail. They should be able to pass it on to their tech team.

Best regards, Karen