Hi there, We have thought hard and long about opening our ...
Hi there, We have thought hard and long about opening our family home in Goa to guests. It’s been a tough one but have fina...
I had to temporarily disconnect Owner Rez, my PMS, so I could make some edits in Airbnb. When I went to reconnect, OwnerRez gave me an error message. Turns out it's because AirBNB created hundreds of custom length stays and I cannot delete them in Airbnb. It's preventing me from connecting to my PMS and causing a lot of issues. I followed a fix where I applied a rule set (2 night min and no check/in out Saturdays), but it still won't let me delete all of those custom length stays which means I still cannot connect with my PMS. I've called AirBNB over 3 weeks and they said it's a known issue but there is no fix at this time. Has anyone had this issue!?
Thank you in advance!
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Hi @Lauren4068
Sorry to hear you're having so much trouble. I did raise your issue to the technical team and they've gotten back with some steps to try when you can--if the problem is still ongoing:
Hi @Lauren4068
Sorry to hear you're having so much trouble. I did raise your issue to the technical team and they've gotten back with some steps to try when you can--if the problem is still ongoing:
Hi thank you for this information. I have tried all of the above and it has not worked. I still receive the same error message from AirBnB - not sure how to attach an image, the uploader looks a little cumbersome.
I also reached out to Owner Rez and they agree it’s an issue with airBNB.
@Lauren4068
I've passed this back to the technical team. If they request screenshots, I'll let you know 😊
I was finally able to get it to work! I'm not sure what happened on the backend but I finally didn't get the error message when I tried to delete the custom trip stays. Now that's it's gone, I am able to connect with API