Hello everyone,
We have three listing and have been working with airbnb for the last 5 years. I am super host with around 160 reviews.
We used to work with YieldPlanet as a channel manager. Last week we decided to stop with them and take back control of our listings. Since then i have not been able to get control of my listings. I cannot edit my calendar, i cannot put prices or adjust availabiulity. I have contacted yieldplannet several times and they have confirmed in writing that they are disconnected. My account on yieldplannet has also been deactivated. I have contacted airbnb support more than 10 times. I have spoken to several representatives and had ZERO ZERO luck. Each one of them is asking the same questions, i am givng the same answers and at the end i still have no control over my listings. I have been asking for a technical enginner to look into the problem but its been days now and i still havent heard anything. I am not even sure that they are looking into my case . The level of cooperation is just sooooo low .
Its really a shame because i have been working so hard for these listings ( as most of the superhosts) BUT i am totally on the mercy of less than basis support airbnb function .
We did not have the same issue with other platforms .
My question here is have you been in front of similar issues? Did you manage to find a solution? Did airbnb support actually helped you take control back of your account?
