Can a Community Manager Please Help Me? 🙏🏻
I honestly don’t know where else to turn.
For over two weeks, I have been trying to get someone at Airbnb to properly review my appeal and the documents I have submitted. Instead, my cases keep being closed, I have to start over from the beginning, and no one seems to be looking at the evidence.
I feel completely silenced. Every time I contact support, I explain my situation, upload all of my documents again, wait for a response, and then the case is closed without resolving the problem. Meanwhile, my listing remains unavailable, I am losing bookings every day, and there seems to be no way to speak to someone who has the authority to investigate the issue properly.
My case is not a standard duplicate listing. It is an address ownership dispute. I have official documentation proving my right to manage the property, along with other supporting evidence, but I cannot get my case in front of a team that can actually review it.
Has anyone managed to get a closed case reopened by a supervisor? Is there a department that deals specifically with Trust & Safety, Legal, or Property Ownership/Address Disputes?
I am not looking for special treatment. I am simply asking for someone to review my evidence fairly instead of relying on an automated decision.
If a Community Manager sees this, I would be incredibly grateful if you could help escalate my case to the appropriate team. I have all the documentation ready and am happy to provide anything else that is needed.
Thank you to anyone who has taken the time to read this or offer advice. It would mean a great deal to me.
