Through my years of (super)hosting on AirBnb and also as a guest, AirBnb has demonstrated not to care about the hosts nor about the guests. AirBnb doesn't care about supporting us when things go awry, instead the company is careful to wash their hands from accountability. The company only shows concern for their commission and for avoiding accountability.
It was situation after situation that consistently painted this picture.
I agree with @Yossi9 that there is pressure on hosts to accept more risky hosting practices (instant booking, flexible cancelation policy).
That's all why I was not surprised when AirBnb unilaterally took away from hosts the decision about refunds during this crisis.
Having said all that, I was very much surprised today to read that AirBnb is prepared to take over some of the losses and support the hosts. It's definitely a step in the right direction even beyond this crisis! The initial announcement is not very heavy on details about this program, so we have to wait and see how this really plays out.