Critique my listing - Jess & Jonas in NSW, Australia

Jess2718
Level 2
Copacabana, Australia

Critique my listing - Jess & Jonas in NSW, Australia

Hi fellow hosts,

I’m reaching out to gather some honest, detailed feedback from experienced hosts on our newest listing, White Haus: https://www.airbnb.com.au/rooms/1257879851024473497

This is a luxury property with premium amenities, located on the Central Coast of NSW, Australia. We’ve put a lot of care into designing the experience to feel unique – from saunas, ice baths and hot-tubs to sustainable bath products and luxury guest amenities.

Whether it’s a big suggestion or a tiny detail, please don’t hesitate to share! We’d love to hear all your nitpicks—no feedback is too small or too silly.

7 Replies 7
Andrea6232
Level 10
Bergamo, Italy

Ciao @Jess2718 ,

 

wonderful property and excellent photos ... nothing to say 😉

 

Andrea

https://airbnb.com/h/la-casa-sul-canale-con-piscina-jacuzzi-in-giardino

Elisa
Community Manager
Community Manager

Hi @Jess2718 😊,

Thank you for asking this question in the community center!

 

It's always a good practice to ask for a listing critique.

How long have you been hosting?

 

I’m mentioning a few experienced hosts who can better advise you: @Laëtitia-Stephy0@Karen1@Joe771@Jim-and-Caroline0 and @Oksana127.

Thank you in advance, everyone!

 

Warm regards 🌻,

 

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Please follow the Community Guidelines //Merci de jeter un oeil aux Principes du Community Center
Jess2718
Level 2
Copacabana, Australia

Hi @Elisa 

Thanks for the warm welcome! We have been welcoming guests since 2014. 🤗

Laëtitia-Stephy0
Level 9
Carcassonne, France

Hello @Jess2718 ,

 

Waow, it's a splendid property.

I like the pictures.

When i'm looking for hollidays, i need 20 pictures max to get an idea and i can't see more.

But, in this case, i must admit all the pictures offer a new point of view ...

Romantic, peaceful, warm atmosphere ... nothing to say 😉

BRAVO

 

Laëtitia 🇨🇵

Hi @Laëtitia-Stephy0 

Thanks so much for your kind words, we poured a lot of energy into creating a beautiful space and we're so happy our listing reflects this 🤗

Oksana127
Level 10
Riga, Latvia

Hi @Jess2718 

Thank you for sharing your listing! White Haus looks stunning, and you’ve clearly put a lot of thought into creating a memorable experience for your guests. As a fellow host, I know how important those fine details are, and I’d love to offer some feedback and tips that could help enhance your listing even further.

Your photos are the first touchpoint for potential guests, and they look great. However, it’s worth double-checking that they follow a natural flow of the space, almost like a guided tour. Start with a “wow” feature (like the hot tub or sauna), then move through communal spaces, bedrooms, bathrooms, and finish with standout extras. This helps guests visualize themselves in the space.

Your description is compelling and highlights the unique amenities well, but make sure it’s broken into small, easy-to-read sections. Consider bolding key phrases like "luxury hot tub" or "sustainable bath products" to catch skimmers' attention. Focus on painting a picture of how a day might unfold at White Haus, like starting with a morning sauna session and ending with stargazing from the hot tub.

For the guest experience, think about how you can subtly guide guests to enjoy every feature without overwhelming them. Small, elegantly designed cards or a digital guide with tips for using the sauna, ice baths, or nearby activities can add to their experience.

Always keep accessibility in mind. If your property isn’t wheelchair-friendly, you might want to highlight it as something to consider while making clear what’s accessible.

In your reviews, prompt guests to mention specific amenities they loved, as this helps future bookings. Something like, “We hope you enjoyed the sauna or the hot tub—feel free to share your favorite moment!” subtly encourages feedback on your standout features.

Lastly, maintain open communication with guests. A warm welcome message and a mid-stay check-in to ensure everything is going smoothly can elevate their experience. For premium listings like yours, small gestures like a complimentary bottle of wine or a handwritten note can leave a lasting impression.

Wishing you all the best with White Haus! It sounds like an incredible retreat, and I’m sure your attention to detail will pay off in glowing reviews.

Hi @Oksana127 

We really appreciate your detailed response from the perspective of another experienced host, and we're so happy our home ticks most of these boxes! 😊

Our guests have access to their own guest portals, where they are able to explore everything about our home as well as the surrounding areas, with additional QR codes available attached to each special amenity to assist guests in understanding how to operate specific amenities for their first time.

Additionally, all our guests are welcomed with added touches to make their stay unique, including arrival hampers with personalised notes, and we of course check-in mid-way through their stay to let them know that we're always here to help!