NYC registration for short term rental not working

[Paul11652]

Ive seen threads on this topic but no resolution or clear instructions. Any tips? 

I cannot rent my place for short term rent even after I registered on New York City website and received OSE number.  Im now in an ongoing loop getting passed around by off shore ABNB customer service who are not helpful or escalating. 

When I typed in the OSE number OSE-STRAPP-xxxxxxx in airbnb 'Add your registration number' page, they did not take it or say its a formatting issue. 

[Rebecca]

Hello @Paul11652, 

I'm sorry to hear you're having a hard time adding this number in!

I thought I would mention in some of our hosts in New York City: @Jonathan2534 @Mohamed-Fazal-Abid0 @Zain131 @Beatriz982 @Brian2915 @Carlton39 @Dani13045 @Daniel11666 @Diane1504 @Dustin241 @Enrico505 @Gina2181 @Jan15283 - Are you able to share more insights with Paul on how you got over this hurdle?

Thanks everyone 😊

[Mohamed-Fazal-Abid0]

Good Evening Paul,

So sorry we are only now seeing this. I hope that you have it solved. In the event that you don't, please email ensure you have the exact address on airbnb as it appears on your registration application.  When we had this same issue, that was what OSE had told us. We got it fixed . Since the city also erred at times, there could be an issue on their side, so also reach out to them.

Best Wishes

FASHAN