Delisted with no communication

[Nicole2761]

I happen to notice that my listing was “delisted” with zero communication from airbnb. I am a superhost with glowing reviews so needless to say this is very frustrating. Our most recent guest had a fall in our property. There was a loose board in our deck we were not aware of. I told them to file an incident report so we can pay medical bills. Just bad bruise. I had the deck fixed within in 2 days gave them a large refund and offered. A future stay discount. The guest even left me a 5 star review. I have to assume I was delisted since they are filing a claim for insurance reasons but wouldn’t know since support has been impossible to deal with. There is no issue anymore and we are now at 2 weeks delisted with no progress. How do I get there attention as they keep closing my cases saying they are working on it but clearly they are not.

[Gisele181]

Bonjour,= Nicole

J'ai bien du mal à comprendre votre situation ave AirBnB,  je vous souhaite de pouvoir

réglé votre problème au mieux et rapidement afin de ne pas trop porter préjudice

à votre activité .

Gisèle

Google Translation added by Community Manager: 

Hello,=Nicole

I have a hard time understanding your situation with AirBnB, I hope you can

resolved your problem as best as possible and quickly so as not to cause too much harm

to your activity.

Gisele

[Paula]

Hello @Nicole2761,

I have taken a look at your listings and see that all of them are active. Has this situation been resolved for you?

Please keep us posted 🙏

[Nicole2761 · Accepted solution]

Yes we finally got it actioned

[Caroline3019]

exact same thing happened to me. someone fell because of malfunctioning of outdoor motion light on Dec 3, listing is unlisted since then ( Jan 😎 i wasnt aware of this until someone wanted to rebook and they couldnt . talked to many many people saying it was sent to a different department. no action . 

no injury just a complain. 

this is Really frustrating as i am told this is being look into but nothing is done  

i am also a superhost and just got this Great gift for being a superhost but no listing .... funny. 

someone tell me what is the next step please ?

[Tania2]

When you say actioned, what do you mean?  Did you have any success getting back on.

[Zheng49]

@Tania2 It means the security team suspended their listing for a week, and now it's back online after the investigation is concluded. 

[Tania2]

so that happened to me.  Suspended for 1 week, issues resolved.  Why have they come back to me for the same issues over 6 months later when these issues have not reoccurred at all.  Resolution if futile and it makes me so angry that I can't talk to a person.  It seems they are just gunning for people.