Duplicate Listing

Hope115
Level 2
Atlanta, GA

Duplicate Listing

Hi,

 

Do any of you have any advise for us about this? They have sent this to us but the "duplicate property" has already been deleted March 2025 so I was wondering how we can appeal to this. We have already appealed the reviews, especially that these reviews are more exaggeration and we have already refunded their stay.

3 Replies 3

@Hope115 

Airbnb instituted a "Circumvention Policy" to prevent Hosts from deleting a listing that had negative reviews and creating a new one. Not sure you will be successful in appealing that, but you can try:

 

Circumvention Policies

https://www.airbnb.com/help/article/3566

 

How about if we don't manage the property anymore and we only unlisted the property but the owner has total ownership and manages the property in their account?

@Hope115 

Did you setup the listing under the mgmt company's profile with the management company as "owner"  instead of the actual owner of the property? If the actual property owner allowed you to do this, then this Airbnb circumvention policy creates a dilemma. If the actual property owner terminates the contract (or you mutually agree to terminate the contract) the listing will be flagged as a "duplicate" by Airbnb. 

 

This is why I never suggest property owners allow a Property Mgmt Company to create the listing under their profile and show the mgmt company as "owner."  Listings that use a property mgmt company should always be setup under the actual property owner's name as "owner". Then the owner invites the property mgr to be a co-host. The co-host can then be named as primary host, but actual ownership remains with the actual property owner - not the mgmt company.

 

Unfortunately, many owners out there allow property mgmt companies to name themselves as "owner". Sometimes the property mgr is not aware of the consequences. Many times the property mgr IS aware, but does it anyway in order to keep reviews (especially good ones) on their profile and not the owner. If the contract is terminated, the property mgr keeps all the reviews - the owner has to start over and many times Airbnb will not allow them to even do that, as the property is flagged as a duplicate in violation of their policies.

 

My only suggestion for the property owner at this point would be to list on other platforms. 

 

 

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