Duplicate listing

Eleanor236
Level 1
Lennox Head, Australia

Duplicate listing

I am taking over management of a new listing as the owner was unhappy with the old property managers. The old listing had excellent reviews and there were no issues flagged by the guests. Airbnb flagged and deleted the new listing I created as it appeared to be a duplicate. I provided all evidence to confirm the listing was NOT a duplicate and certainly did NOT go against any Airbnb policies, however I am getting absolutely no support or response from the "support" team. I have only received generic replies explaining they are upholding the decision to remove the listing without looking at any supporting document. I feel like I am going around in circles and I am at a loss about how to get the listing back online.

1 Reply 1
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hello @Eleanor236 👋

 

I hope you're well. It's been a little while since you posted and I wanted to say that I'm sorry that you're experiencing these issues. Speaking directly to Airbnb Support is the best way to get this resolved. Have you heard from the support team since you posted? 

Looking forward to hearing an update from you, 
Rebecca 

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