Elevate Issues

[Christie230]

Anyone found any luck in getting elevate to update?  This has been a nightmare.  I have 40 properties and elevate categories are off base on 90% of my properties and affecting my rentals.  I have requested removals and additions.  Some are rejected and some are sitting out there for over 2 weeks.  AirBNB cant help me I have gone over and over this with them, one person insisted it was an address problem, one person made me send them  longitude and latitude, basically Im being pushed around because the only support people you can actually speak with do not even understand elevate.  I get a copy and paste statement and then they close the ticket.

[Joan2709]

@Christie230 

I wouldn't worry about it too much anymore. As of a few days ago, you can't search a specific location by category any more - the whole strip has been removed. You will only see categories on the main page before you start searching by location, so not sure it even matters any more.

It does appear that Airbnb is abandoning categories, but no announcement or notification was made that I am aware of. Airbnb CS confirmed this is not a bug and is intentional. 

[Christie230]

@Joan2709 My concern really isn't the search because when you select my area the real filter works fine.  Those categories are dead weight and if your searching an area they go away.  I never even use them, my concern is how is displays at the top of each listing its misleading.  Some say 20 minute walk to the beach which is not correct.  There is no rhyme or reason to how it chooses the amount of time it takes to get to the beach.  I can't see how this is benefiting anyone.  Other thing is that in elevate it says category has been removed, however ABNB doesn't show that in my property setup.  I had added beach to many of my properties but then the next thing I know its displaying long walks to the beach when its less than 5 minutes.

[Joan2709]

@Christie230 

Multiple Hosts with the same issue with the proximity callouts. Only Airbnb and Elevate can address this for you. Here are some previous threads with the same problem:

https://community.withairbnb.com/t5/Ask-about-your-listing/Elevate-categories-algorithm-assign-wrong...

https://community.withairbnb.com/t5/Ask-about-your-listing/Wrong-Map-related-to-the-wrong-beach-in-A...

https://community.withairbnb.com/t5/Ask-about-your-listing/Inaccurate-description-on-both-of-my-prop...

@Rebecca, would you kindly add this to the other listings with the same problem and forward to the appropriate Team at Airbnb?

[Christie230]

@Rebecca @Bhumika  

I have a property right next door to one of mine.  That persons property rents more than mine because it says 2 minutes to beach, but mine says 20 minutes.  They know this is an issue but they continuously push us aside as we lose business because of elevate.  If I was the only person I would understand, but I am not.  I am one of many.  I would have hoped that ABNB was concerned that their choice to use elevate is a factor in our revenue decline.  15 nights they rented, in the same time period i rented 8 nights.  Two properties side by side, but there's say its only 2 minutes where mine says 20 minutes to beach.  I have since gone change my title of my property to include 2 minutes but the damage is done.  The real kicker is I have 3 of the units.  Two say 20 minutes to beach the other says 3 minutes to beach.

[Joan2709]

@Christie230 

There are quite a few listings under your profile...

Can you please show the link to all 3 listings (the two that are wrong, and the one that is correct)? Also can you post the screen shots showing the two listings saying 20mins to beach and the other showing 3mins to beach? 

- In the mean time, do you have specific location set on the listing (not general) under Location in the Listing Editor?

- You said you changed the Title to "2mins to Beach" as the first words? If not, I would do that. You can also add "2mins to Beach!" as text to your cover photos.

- I would also add something to Other Details explaining that Airbnb has a bug with distances to beach and you are actually 2-3mins from beach NOT 20mins. 

- You could also even add a photo to your top 5 photos either with the map of your location with an arrow showing the property, or a drone shot showing your location in reference to the beach with an arrow.

@Rebecca