Exception: exception_unknown, message: IDL-defined service exception thrown from the server side.

[Aleksander29]

My offer has become invisible for no reason.

In the options of my offer I can see that its status says it's hidden, when I want to change to the status: visible then an error pops up:

Exception: exception_unknown, message: IDL-defined service exception thrown from the server side.

The case has already been reported on the hotline several times, each time I receive information that the case has been forwarded to another department and I will be informed about the progress.
There is no progress, Airbnb is not contacting me about this and every time I call the helpline I feel like they have no idea what is happening in my case.

[Steven313]

This just happened to one of my listing as well.  Despite promises of a fix within 72 hours it has now been 5 days!

Did you get any results yet?

[Aleksander29]

Unfortunately not, despite reporting the problem a few days ago and daily attempts to contact airbnb support, It seems they are either ignoring the problem or have no idea how to fix it

[Roberto2030]

Hi Aleksander. I'm sorry to bother you. We have the same issue, and it has been 2 weeks. Did they resolve your problem? Any suggestions? Thank you in advance. 

[Aleksander29]

AirBnB informed me that they know the problem and are already working on a solution, and this is a message from the technical department.
We as hosts, unfortunately, cannot do anything with this problem in our settings panel, it is a problem that needs a specialist approach from airbnb IT specialists.

First of all, I would like to thank the man who served me for the last 2 days on the support call line - I only have his name - Bart, a very helpful person who took a lot of time to delve into the topic and pass the all necessary information to the Airbnb technicians so that they could solve the problem as soon as possible

[Steven313]

I also still have had no solution now after 6 days. I have called Airbnb every day since the problem started. They promised me it would be fixed within three days. The Airbnb Ambassador response team is great at placating host with platitudes that mean nothing because they don't know how to escalate the problem to anyone above the technical team. This obviously requires Senior Management intervention to fire the people in the technical department who don't know what they're doing and hire new people who do know what they're doing. This problem is I'm going now for over 6 days. No one from the technical department has even bothered to contact me, probably because they're too embarrassed that they are completely inept and incompetent at fixing the simple database problem.

[Aleksander29]

Any news?

[Aleksander29]

Unfortunately, despite the sweet assurances on the support airbnb line, that big heads are working on it, the problem is still as it was.

[Sybe]

Hey @Aleksander29 @Steven313 I've sent this over to the bugs team now for them to look into. Hopefully we can get this resolved soon and if I hear more I'll let you know!

[Sybe]

@Aleksander29 @Steven313 When you mention "offer", are you referring to your listing or to a Special Offer that you activated?

The team was also wondering if you could provide screenshots of this issue and a link (or links) to the listings that are affected. You can either upload them here or if the screenshots contain any personal information, send them to me via DM instead. Thanks! 🙂

[Levi96]

Hi, is there a known solution yet? I have this error now also :s