Experienced Host in Urgent Need of Assistance: Listings Suspended Without Explanation

[Richard2697]

Hello Airbnb Community and Team,

I’m reaching out as a longtime, dedicated host who has proudly welcomed guests through Airbnb for 5+ years with multiple listings. Unfortunately, my entire hosting operation has come to an abrupt halt as all my listings were suspended without prior notice, explanation, or communication from Airbnb.

I’ve spent years building a positive reputation, maintaining 5-star reviews, and ensuring guests felt at home. To have my listings suddenly suspended with zero context is not only distressing but has left me unable to honor upcoming reservations, impacting guests and my livelihood.

What I’ve tried so far:

• Submitted multiple appeals via Airbnb’s Help Center.
• Contacted support via phone and chat, but agents say they “can’t access details” and escalate with no follow-up.
• Reviewed all policies to ensure compliance—no violations detected.

Please provide transparency. If there’s an issue, I’m eager to resolve it. Suspending a long-term host without explanation undermines trust and the partnership we’ve built.

Has anyone experienced this? How did you get Airbnb’s attention for resolution? Any advice or escalation paths (e.g., social media contacts, Airbnb ambassadors) would mean the world.

This situation affects not just me but also travelers who’ve trusted my listings. I’m asking for fairness, communication, and a chance to address whatever concerns exist.

[Helen3]

Hi @Richard2697 

If you use the search function on this community you will see unfortunately Airbnb does suspend hosts without notice often due to guest safety complaints .

you haven't said why Airbnb has suspended your management company but I wonder if it's because you have an average 4.5 rating?

as you know Airbnb sees listings that generate 4.6 or lower as poor performing listings and quite a few of your listings fall into that category .

a quick review of your listings shows the main areas guests seem to complain of is a lack of cleanliness, poor quality furnishings and a lack of kitchen equipment. 

if  Airbnb is suspending you because of low ratings I'm surprised when you say you were suspended without notice as Airbnb does contact hosts in this situation warning that you need to improve or you maybe suspended . Worth checking your emails/notifications from them. 

if you were suspended for another reason can you say what they was . @Richard2697 

[Richard2697]

Thank you for taking the time to share your insights—I appreciate the community’s perspective. Let me clarify a few points to ensure transparency:

No Prior Communication Received:
Airbnb has not sent me any warnings, emails, or notifications about low ratings, performance issues, or potential suspension. I’ve triple-checked my inbox (including spam), notifications, and dashboard. If ratings were the issue, I’d expect proactive communication to address concerns, which hasn’t happened.

Rating
While some listings have averaged 4.5, others maintain 4.8+. Cleanliness and furnishings are subjective, but we’ve always addressed feedback immediately. For example, we’ve upgraded kitchen supplies in 3 properties this month alone after guest suggestions.

Safety Complaints
You mentioned guest safety complaints as a common cause. To my knowledge, no safety-related issues have ever reported. Again, no communication from Airbnb to investigate such claims.

What's frustrating is the lack of communication. It's been over 20 days. Can airbnb please provide clarity?

• Is this suspension related to ratings, safety, or another policy?
• Why was there zero prior notice despite my years as a host?
• How can I resolve this urgently to avoid guest disruptions?

This situation sets a worrying precedent for hosts who invest in Airbnb’s platform. Without transparency, it’s impossible to improve or defend against unstated claims.

Grateful for any guidance,

[Helen427]

@Richard2697 
You may have had a Guest leave a review which has impacted on your listing been suspended.

This can and does happen where guests tick the box that they would not stay again - which could be for any number of reasons, including a once in a lifetime trip to another country!

Have you requested a copy of your ABB File?

There may be further information in there including which Guest/s may have written unfavorable feedback for whatever reason.

Requesting your Data Information from Airbnb

https://community.withairbnb.com/t5/Help-with-your-business/Requesting-your-Data-Information-from-Ai...

[Chippy3]

@Richard2697 Sorry to hear you're dealing with this. It’s one of the worst things that can happen as a host. I’ve helped navigate a similar situation before (multi-listing suspension, no communication from Airbnb, etc.) and I know how overwhelming it can feel.

If you'd like to chat privately or swap notes, feel free to DM me anytime.

I also put together a mini guide with some steps and escalation paths that might help, depending on your specific situation. It's difficult to offer more tailored help without knowing what the reviews said and the ratings for the listing that was suspended. For context, Airbnb doesn’t automatically suspend listings solely based on low ratings, but consistent negative feedback can definitely trigger warnings or eventual suspension.

Step 1: Document Everything

• Save screenshots of emails, reservation history, and listing URLs

• Log every interaction: include dates, agent names, and responses

Step 2: Escalate via Twitter/X

• Tweet @AirbnbHelp (keep it short, professional, and factual)

• Include your case number(s) and profile URL

Step 3: Raise Visibility

• Update your post on the Airbnb Community Center with any new info

• Consider (respectfully) sharing on LinkedIn or in Facebook host groups — real, calm stories often get noticed

Bonus Tips

• Don’t cancel any guest bookings — it may count against you

• Don’t open a new host account — this can backfire and lead to account bans

• Keep all communication calm, concise, and well-documented