Experiences May update and the review process

[Chris714]

Hello all,

I host an Experience and am going through the 'review and update' process AirBnB is asking for via Elevate. I am wondering if others are going through the same process and finding the edited reviews as confusing as mine. The suggestions I get back are often in garbled or simply off English with the 'steps' of my walking tour re-arranged out of order with different photos than I posted for specific steps. 

I have not been able to get much information on how AirBnB/Elevate are doing this review process or what the new update will mean in terms of how are listings look and read. 

Any insight is appreciated. Many thanks, 

Chris 

[Rebecca]

Hello @Chris714 👋

Thanks so much for asking this question on the Community Center. It's been a little while since you posted and I wondered if you'd heard anything further from customer support? 

[Mike2546]

I have six experiences that have been live for 7 years.. Elevate is a complete disaster.  I have been approved for four of the experiences, and the other 2 have vanished from their page after waiting for update approvals.  I'm more than upset, I rely on income from these experiences.  My bookings have all but stopped.  I don't know what to do, there is no good way to contact support or talk to an actual person.  Is this the demise of Airbnb???

Mike 

[Caite0]

My link to update my Experience in Elevate disappeared before I completed the update. Other hosts have reported similar issues to you. It appears that the process is flawed but as far as I can tell, there's been no advice from Airbnb on next steps. I don't know if my experience - which has been on the platform for 5 years and gets great reviews - will be there after the cutover in May. One of our Community liason people is trying to find out but there's no update yet.

[Ron12023]

Hi Chris, this is exactly what has happened to me...I was told that I needed to update my tour on Elevate, which had--I assume using AI--broken it down into "steps",  and it now appears as a "listing"--not a tour--that bears little resemblance to my tour. At this point customers are unable to view my page or to book a tour. Any progress being made by Airbnb on your end?

[Mia1777]

What on earth is going on? We just received an email informing us that our Experience has been updated and needs to be published. What the .... is Elevate and why haven't we been told about this?!!! Our listing original listing has vanished and we are not on live for people to book. This is a complete disaster. All of our bookings have  have stopped. We offer our experiences 7 days a week with 10 slots per day. We are Superhosts and have 1629 reviews and have been using AirB&B for 7 years. I can not believe this has happen AND with no notice from AirB&B to let everyone know that this IS happening and what to do about it! We put a call into Support and as usual, they must put in a request for the Experience support team. Unbelievable and shameful that this has not been formally address to all of us who have Experiences with them. 

NOTE: The email that AirB&B sent to inform us that we needed to publish our Experience said not to do it through Elevate. I'm dumfounded. 

[Aris12]

These new updates have been a horrible experience. I've had my experience up for 2 years. I took the "suggested" professional photo shoot by in March that Airbnb provided. The new photos were added to the listing and looked great.

On Saturday, I received an email stating that the listing is unpublished. No warning whatsoever. 

The professional photos that Airbnb provided disappeared from the listing. They chose some random photo that was uploaded to my album that is not reflective of my experience and made it the cover photo.

I've spent over 2 days trying to get an Experiences Ambassador on the phone, but all I get are messages saying that they are looking into it or an excuse about how they didn't want to call too late and be impolite. 

I've wasted hours going back and forth to no avail. Why aren't their teams trained to address these issues?