Has anyone had unresolved calendar issues with Lodgify/Airbnb

Sarah5539
Level 2
Plano, TX

Has anyone had unresolved calendar issues with Lodgify/Airbnb

I have been using Lodgify for almost a year now. Recently I had an issue where days showing as available were unbookable. Reached out to Lodgify support and they said they referred it to Airbnb connectivity team. To this date I got no resolution. Has anyone experienced this before?

5 Replies 5
Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi there @Sarah5539 👋

 

Have you reached out to Airbnb Support too, to understand if the issue is lying with the Airbnb platform? 

 

Looking forward to hearing from you, 
Rebecca 🌟 

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Hi @Rebecca 

 

I reached out to Airbnb last week and below is there reply:

 

**

 

Thank you so much!

 

 **[Private conversation removed in line with the Community Center Guidelines]

I do not what caused the issue and how to avoid it next. I follow the instructions on the link above.

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hi there @Sarah5539

Thanks for heading back to keep us updated - is the issue now resolved?

I needed to remove the screenshot of the conversation you had with Support as it's against the Community Center Guidelines but would you be able to summarise what was said to resolve the issue? 

 

Many thanks, 
Rebecca 🌟 

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Please follow the Community Guidelines

Hi, I have been having the issue with Airbnb Calendar, when dates are released when there are cancelations, it is still showing blocked on Airbnb, when I unblock it, it goes back blocked