@Dave-and-Deb0 As far as AirBnb standards go, in my book if this is Belen's first and only cancellation in her entire hosting career, give the woman a medal.
I recently researched rentals in the U.K and Netherlands. Look at enough properties with photographs that show you an unmade bed, favorite plants and collectibles, and missing photos that show all the sleeping accommodations, even I started to wonder if AirBnb really gives a cr&p about the overall impression of the AirBnb image as far as here's what we can offer y ou in lieu of a hotel. Far too many 1 bedroom listings, accommodating 4 people, and no information about where 4 guests actually wind up sleeping. There is absolutely standard by AirBnb to maintain a photograpic minimum standard of rental representation.
During my search I also noted lots of AirBnb potential guests on some listings with the repeated statement "Reservation cancelled by host". There were enough rentals listed to just move on to the next possibility and I didn't think twice about it.
Another standard I wish were enforced by AirBnb is to not allow hosts to let their calendars stay dormant for 'x' months without any updating. Granted some listings are slow on bookings, log in tweak the calendar to bump the last visited date and at least it appears the host is actively maintaining their listing.
As a potential guest I find both of these situations a much poorer reflection on AirBnb than an isolated cancellation by a host. Hosts who show repeated cancellation notations on their listing should be reviewed by AirBnb to determine the cause and potentially have their listing suspended.
Whew .. I am now stepping off my soapbox.