Host Pays All Fees Issues

[Jennifer3617]

Hi! I have thinking about switching to the option of host paying the service fees and decided to give it a try. AirBnB updates your prices to increase and cover this new cost in the nightly rate. It worked fine for the dates I had already set in my nightly price. However, I am looking at next year and wanting to set my nightly rates for 2024. The calendar is glitching, and won't give me a consistent nightly rate set with or without this added cost. For instance, when I set the nightly rate for a month, it picked a couple days and made them different. It also didn't seem to be diferentiating between my nightly rate and this new increase for the fee as it did for my previous preset. Worst of all, I cannot find an option to go back to split fees and try it again! Any others having issues? How can I reverse this process! Thanks! Jennifer

[Joelle43 · Accepted solution]

Hello @Jennifer3617 

To maybe explain the inconsistant nightly price rates you experiencing, have you got smart pricing switched on and is your calendar open for the dates in 2024?

To go back to the split fee function, you have to click on your profile photo in host mode and click on

==>Account

==>Payments and Payouts

==>Service fee

[Jennifer3617]

@Joelle43 Yes, thank you! This was just what I needed! I will look into the new pricing options more before trying again. 

I do have another question. We have changed the lockbox at our condo and tried to delete any photo of our old set-up as well as changed the info in our descroption. However, a couple guests say that they are seeing the old photos which caused confusion when checking in. They said they see this on the how to check in info that comes to them after booking. I have tried to find every place in our listing to change and am wondering if I cannot see this area because it only comes to the guest after booking? How can I access this to change the photos? Thank you so much for your great help!

Jennifer

[Joelle43]

Hello @Jennifer3617 

It's late for me here so not as fresh as I could be but this is what springs to mind regarding the conflicting check-in instructions your guests are receiving.

I would go to Inbox and then in the left hand corner you'll see 4 black bars.  Click on scheduled messages to see if there isn't one for the check-in instructions that get sent out to guests just before they check-in with instructions.  I would also check quick replies just in case but these require an intervention on our part so don't think the answer is here.

I've gone for the early Winter release (love it!) so this information has now disappeared from my listing so doing this from memory.  On your phone (not available from a computer) go onto your listing then "Information for guests" and then" information for guests after booking" or something similar and there were instructions that we could leave with 3 photographs where we could leave instructions on where and how to check-in.  Check here.

I've been on your listing and I couldn't see any info on check-in instructions prior to booking so I'm really hoping it's in the automated messages that we can set up. 

Fingers crossed for you Jennifer
Joëlle

[Jennifer3617]

Wow @Joelle43 ! Thanks so much! Your help has been spot on! 

[Fred13]

This selection is tricky business because if certain hosts select one option (include service fees, cleaning fees, etc) and a competing one doesn't and  the viewer doesn't appreciate why the difference among the two offerings, it will make the inclusive one 'look' as being much more expensive than the other.