How to get rid of the 1 star by my property listing when I have 5 star reviews

Marek148
Level 1
Eglwys Fach, United Kingdom

How to get rid of the 1 star by my property listing when I have 5 star reviews

Hi newbie here ,

I have had two lots of guests so far and two  5 star reviews, but they are not showing up yet as I understand you need a minimum of 3 parties of guests to get the star rating listed .

However next to my listing under the star rating it only shows 1 star . Which looks awful !! Can I delete this ?

Thanks in advance 

Marek 

3 Replies 3
Helen3
Top Contributor
Bristol, United Kingdom

You have two reviews both showing five star . There is nothing showing one star @Marek148 

@Marek148 

Are you referring to the subtitle?

 

Joan2709_0-1746362919289.png

That is a bit confusing/misleading as one might think you have two, 1-star reviews. Can't remember if that is something new Airbnb is doing or not? I agree it should just say "2 Reviews" (no star) or 2 Reviews and average will appear after 3 reviews as it does further down.

 

Joan2709_1-1746363033995.png

 

Unfortunately, Airbnb controls how the sub title appears. You can provide feedback to them about changing it and the best way to remove it for now is get that 3rd, 5-star review as quickly as possible.

Marek148
Level 1
Eglwys Fach, United Kingdom

yes exactly Joan , That one star in the subtitle 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.