Hi everyone, I'm new to airbnb and I already struggle with some guests & airbnb policies which sometimes are hard to fulfill. I host a luxury apartment with pretty expensive furniture, wallpapers etc. Here are the things we need help with:
Issue 1:
Some of the guests like the last one leave our place in a pukey condition. We discovered that they puked on the sofa (very hard or impossible to clean it up), hidden trash bags full of garbage in patio furniture (probably too lazy to take it out). Also the wallpaper is damaged as well as walls that need to be replaced.
I live in Miami and the apartment is in Europe. In some situations I wake up and I receive a message from my co-host with all the damages however another guest is checking in very soon after that. When there are multiple damages to the property and there are 3 hours difference between the time when the last guest checked out and the next one is checking in, there is not enough time to get an estimate for a repair or find our what it will cost to replace an item. We have been denied a damage request before because we didn't request the money soon enough.
Issue 2: Some guests don't cause any damage however they leave an apartment in a very messy condition therefore we are often being overcharged by the cleaning company and there is an extra cost to dry clean the furniture. Unfortunately airbnb doesn't cover any extra cleaning cost so in this kind of situation we loose money.
Issue 3: They can always leave a negative review and lie which will lower our ranking in the long run. How can we protect ourselves from receiving negative reviews from malicious customers?
