If I delist a unit, will the reviews be removed?

[Rachel378]

Hi folks, 

I wish to get advice on the above subject mentioned. Due to the tenancy contract is not going to continue, I wish to delist the unit. I would like to know the reviews for this unit will be retained or delist together.

As I have other units in the account, I am not sure will the review for delist unit still remain in my account?

Kindly advise. Thanking in advance. 

[Jeff158 · Accepted solution]

@Rachel378 all reviews remain on your profile when listings are deleted

[Rachel378]

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@Jeff158 wrote:

@Rachel378 all reviews remain on your profile when listings are deleted

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Thanks Jeff for advised. Incase we received an untruth reviews from guest, what can we do?

[Letti0]

@Rachel378  If they violate the Content Policy they can get removed, but otherwise you are usually stuck with them unless you can prove them to be false statements. 

https://www.airbnb.com/help/article/546/what-is-airbnb-s-content-policy

[Steve143]

Hello @Rachel378,

Your reviews and ratings will stay on your profile page when you unlist your listing.

If you ever relist your listing the reviews will be visible on the listing page too.

I have unlisted and re listed my one listing a few times. It's unlisted at the moment.

If you permanently deactivate your listing then the reviews for it will stay on your profile but the won't appear on the listing page if you ever create a new page for that listing.

Steve.

[Rachel378]

@Steve143, Thanks for your replies. Looking at your experince, I hope you can help me on following. 

1) May I know how should we treat unfair comments from guest?

2) Can we request security deposit from guest when or prior they check in? 

3) How should we handle overbooking?  

Thanks again, Rachel  

[Letti0]

@Rachel378  See my post above for the answer to question number 1. AirBnB does not actually collect a deposit. They state "You maybe charged upto $XXX". You should list one so in the event of damage you can make a claim, but unless the guest admits to the damage I will warn it''s not always easy to collect on it. You can not personally ask for a security deposit outside of AirBnB's platform it's against the Terms of Service you agreed to when you sign on with them. The way to handle an overbooking is to never let it happen. Sync your calendars to other sites if your listed else where and update your calendar constantly. If you do overbook and have to cancel a reservation the penalties for canceling a reservation include not being a Superhost for a year, getting a public review that shows you canceled, paying a cancellation fee, and having the canceled nights blocked on your calendar.

[Rachel378]

@Letti0, Thanks for the prompt response, appreciated.

Cheers, Rachel

[Steve143]

Hello @Rachel378,

Letti has given some good advice.

When a guest has given an unfair review you could ask Airbnb support about it. They may remove it if it is against the Airbnb content policy. this doesn't happen often though.

You can also leave a comment in response to a review. The comment will be visible on your pages only. It should be short, unemotional and should never mention anything that is not mentioned in the guest's review. The idea of the comment is to show future guests how good a host you are. Don't get defensive or argue as that gives a bad impression to future guests.

For example, if a guest mentions a problem in the review but didn't say anything to you while staying, you could say something like "Thank you for your feedback about xxxxx. It's always our aim to have guests enjoy their stay so we would have been happy to address the issue had it been mentioned to us during your stay."

Steve.

[Rachel378]

Thanks for the replies @Steve0 

[Leeanne33]

Hi @Steve143 , I'm curious about your advice regarding a 1 star review we just got stating "disgusting" and nothing else. The issue was, the previous guest was there for 5 months and left the place in terrible condition. We had to charge additional amounts for cleaning and replacing items which we did with airbnb's help. Then another guest checked a week later and started seeing bugs that we were not aware of but suspect were brought in by because of the previous dirty guest. As soon as the new guest reported this we immediately tried to rectify the situation by sending an exterminator which the guest agreed to but then turned him away because she didn't want chemicals in the property. We offered to put her up in a hotel so she wasn't present for spraying but she declined. She was very distressed about the bugs but was not allowing us to fix the issue so we offered her a full refund if she'd like to move on which she accepted. And resulted in her 1 star "disgusting" review. I hear your advice about a brief response but I'm not sure what to say in this situation because she didn't give feedback just one adjective word that of course I'm wanting to over explain our side. Thanks in advance for any advice.

[Robin4]

@Rachel378

Hello Rachel. It is the account holder who accumulates the reviews...... not the property, as such!

Although having said that, reviews that are displayed will be reviews that will relate to the particular listing being looked at that you are currently hosting. What will happen, at the end of your review section a box similar to this one will be displayed alerting poeple looking to the fact that you do have reviews from other properties, either present or past!

If the looker hits the 'View other reviews' field all reviews that have been written for you regardles of property will be displayed!

Cheers......Rob

[Rachel378]

@Robin4 Thanks again for the prompt response, appreciated. Cheers, Rachel

[Rachel378]

If the other "giant" host at the same location, same block of apartment playing price war to attract more guest; for me a small player is not afford to play the price war, how should I do to continue survive? Unfortunately my listing also invisible, display very behind at 3rd or 4th pages, so is really hard to compete with the rest.