Immediate Concern – Host Rights Being Violated by Airbnb

[Waleska8]

I am deeply concerned about the way Airbnb is handling host rights and listing management. Hosts currently have no direct contact with the team reviewing reviews and no documentation on decisions that significantly impact listings. This lack of transparency is unacceptable and raises serious questions about fairness.

Airbnb is allowing guests to post unrealistic and untruthful reviews that are clearly biased. In particular, guests who receive a money request for damages or stolen items should not be allowed to leave a review afterward. This creates an obvious opportunity for retaliation and undermines the integrity of the review system.

Customer service and case managers repeatedly provide generic responses, stating there is nothing they can do. This approach fails to address the core issue and leaves hosts vulnerable to abuse.

• Airbnb must implement a fair review policy that prevents retaliatory reviews.
• Provide hosts with direct access to the review dispute team and documentation of decisions.
• Ensure transparency and accountability in listing management.

[Daodu0]

I completely agree. This isn’t a one-off issue it’s a systemic problem.

The lack of transparency around review disputes and listing decisions is unacceptable. Reviews directly affect incomes, yet hosts have no access to the team making these decisions, no clear explanations, and no real appeal process.

Allowing guests to leave reviews after damage or reimbursement disputes clearly invites retaliation. Once money is involved, the review is no longer unbiased, and many of us have been burned by this.

What makes it worse is the scripted “there’s nothing we can do” responses from support. Hosts are left exposed, frustrated, and unheard.

We’re not asking for special treatment just fair review policies, transparency, and basic accountability. Without that, host trust will continue to erode.