Inaccurate Location on Listing

[Vanessa2691]

Our listing is showing up as 20 minutes from the Cliffs of Moher, which is the main tourist attaction - but in reality, we're 9 minutes away on google maps. It also says that we are a 50 minute drive from The Burren National Park - when we are actually 35 minutes from the visitor's centre - and only 15 minutes from the edge of the park. 

This is going to negatively affect our bookings. How can we get this updated?? 

Any help would be much appreciated. 

[Joan2709]

@Vanessa2691 

Ongoing issue that Airbnb and Elevate have not resolved regarding proximity callouts being incorrect.

What did Airbnb say when you contacted them? 

In the meantime...I would update the first line of your description with the correct info and that Airbnb is aware it is incorrect and trying to resolve.  I would also add a Googlemap of your location showing the other points of interest. You can even show driving directions that display time. You can also add text to the photo. I would make that your number 2 photo (after the cover photo).

[Vanessa2691]

Thanks so much, Joan!

We haven't been able to contact AirBnB. What is the best way to lodge this type of issue? 

I appreciate your help! 🙂 

[Joan2709 · Accepted solution]

@Vanessa2691 

Looks like the incorrect callout for proximity to Cliffs of Moher has been removed...

It's not showing that as of today

[Vanessa2691]

Thanks Joan!!

[Rebecca]

Hi @Vanessa2691 👋

Has this been adjusted on your listing as @Joan2709 suggested? 

Your home is in such a beautiful part of Ireland - I visited in May this year. Those minutes make all the difference when driving around the country roads! 

If you need to contact the Airbnb team in the future, you can find the information here: Airbnb Support 

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