Insights - views ......where??

[Yvonne774]

I am totally fed up with airbnb's new way of dealing with hosts! It used to be far superior to other platforms but now they have unbelievably bad customer service. They have introduced 'robots'  (online and on the phone) to answer questions which is infuriating since they can only answer standard questions or they just send you to a help article. Then when you do get a reply  it is again a help article. I want to see how many views I have, which use to be a simple task - insights....views...easy! Now I cannot find views, just a lot of nonsense referring to conversions etc, which makes no sense to me! I just want to see if people are actually looking at my listing!! I have professional tools on (I was told to do certain things I had to turn this on) Could it be this?? Any help would be appreciated. Tia.

[Lazmee0]

Hi @Yvonne774, I completely understand that feeling of frustration when a platform you’ve trusted for a long time suddenly feels like a maze of "robots" and complex data. It can be incredibly disheartening when you just want a simple answer to see if your hard work is being noticed by guests.

Since you mentioned you have Professional Tools turned on, that is exactly why your layout looks different. While these tools are designed for scaling, they often hide the simple views metric behind more corporate sounding terms like "Conversion."

The most practical way to find your views right now:

• The Specific Path: Go to your Insights tab, then select Performance, and look for Occupancy and Rates. Within that section, you should see "Views" as a specific metric you can toggle.

• The "Professional" Shift: When Professional Tools are active, Airbnb prioritizes the Conversion tab. This shows how many people viewed your page versus how many actually booked. If you see "First Page Search Impressions," that is also a great sign that people are looking at you!

• A "Human" Perspective: I’ve learned in my own journey as a host that while the tech side can feel cold, your listing’s "soul" is what truly connects with people. If the data feels like "nonsense," try focusing on the "First Page Impressions" to see if your visibility is healthy.

• Don't let the shift to automated service dim your spirit! Once you find that specific toggle in the Performance section, you'll be able to see exactly how many eyes are on your beautiful space. I'm curious now that you're using the Professional Tools, are you finding that they help you manage your calendar more easily, or do you miss the simplicity of the standard host view?

[Shelley159]

Hi @Yvonne774 

I just use Custom Promotions. They're way more straightforward. You can see how many people looked at that specific promotion (right in the Pricing tab).

Unfortunately it is seems the number of views only updates once a day, not in real time (but that's probably true for all of the "Insights" statistics too).