Issues with updating photos from my desktop computer

[Lisa8744]

So I just wasted about an hour and a half of my life with AirBnB support try to gain access to my account to upload all new photos of our property after being listed with them for a year and a half with super Host status and two top 5% Guest favorite Properties. I am so frustrated that it is going to take 24 hours to verify my property and login from a desktop computer that I have already used to log in with AirBnB platform. And as super hosts, we are supposed to be accelerated, but good luck with that! You just get a normal support person that barely speaks perceptible English and then when you ask for someone that speaks English, you get a supervisor that is still not a dedicated super host support person. I swear I am a nanosecond from switching to VRBO even though their platform is more clunky. Hopefully, we will not get screwed with empty promises of support.

[Tara0]

@Lisa8744 I would recommend that you continue with Airbnb.

All the platforms have terrible customer service. It's really a shame that Airbnb doesn't see that it could be the absolute KING by rejecting AI, - but there you go. 

I also recommend you avoid the Bword platform. It's a circle of hell. 

[Alex]

Hi @Lisa8744, 

I’m sorry to hear that you’ve been having trouble updating photos from your desktop. Since you posted about this on Sunday, I wanted to check in, were you able to find a solution? If you still need help please let me know!

Best, 

Alex

[Lisa8744]

@Alex Yes, I was finally able to add some photos. And then I threw my lower back out so I can barely move so I will be able to update my listings within the next couple of days 🙏🏻