Hi everyone,
I’m looking to understand whether anyone else has experienced something similar with Airbnb.
We had a property that:
Received two three-star reviews
One raised genuine issues, which were fully rectified
Another was linked to a refund dispute, where the guest left early and was unhappy not to receive a refund
The listing was initially suspended, we resolved everything requested, provided evidence, and Airbnb relisted it.
However, after a subsequent stay where another guest left a retaliatory review following a refused refund, Airbnb then permanently removed the listing, and we’ve been told it cannot be reinstated.
What I’m struggling to understand is:
The relatively low number of negative reviews
The fact that all legitimate issues were resolved
The lack of clarity around why reinstatement isn’t possible
Has anyone successfully appealed a permanent removal like this?
Or had insight into how Airbnb weighs retaliatory reviews or refund disputes?
Any experiences or advice would be appreciated.
