My Airbnb listing is gone

[Arjan-and-Lieverd0]

I'm reaching out because I have, again, a serious problem with my listing "BEAUTIFUL APARTMENT WITH ASIAN STYLE BEDROOM 4P" (this is in Amsterdam) on Airbnb which is not visible for the second time in 3 month. The problem is in the system of Airbnb. I know this because it is a similar problem than what I had 3 month ago and then Airbnb told me that it was an Airbnb problem. Also I went to the Apple store with my computer to see if there was something wrong with my computer or the browsers and they had contact with Airbnb and said that it was a problem of Airbnb.

The problem:

I can see my listing myself as a host BUT if I want to look at my own listing as a guest the system shows my listing for 1 second and then gives me this message.:

com.airbnb.viaduct.errors.ViaductException:Sorry, er ging iets mis. Probeer het alsjeblieft opnieuw.

i Iasked friends of mine to check if they can see my listing and they have the same problem. They see my listing for 1 second and then see the same message:

com.airbnb.viaduct.errors.ViaductException:Sorry, er ging iets mis. Probeer het alsjeblieft opnieuw.

Of course:

- I phoned with Airbnb and they made a report

-I mentioned it in the community center of Airbnb

-went to the Apple store to see if there was something wrong with my computer or browsers

-mentioned on Facebook page Airbnb

I work very hard hard for my B&B, I'm a superhost for 20 times know and I have over 350 reviews. But now nobody can book my B&B and that for the 2nd time in 3 month

I'm looking if there is a possibility to talk with technical department or something like that. Or that somebody recognises this problem and knows what to do.

Thanks for your time and I hope somebody reacts

[Lurdes-E-Jorge0]

It looks like the problem has gotten worse. I hope this speeds up the resolution.

See the last replies of this topic.

https://community.withairbnb.com/t5/Help/com-airbnb-viaduct-errors-ViaductException-error-message-ap...

[Jhon123]

Hi Jorge, I have the same exact problem with my listing as well.

[Hannes19]

I'm having the same issue. My listing shows up in results but when you click on it, "com.airbnb.viaduct.errors.ViaductException: Sorry, er ging iets mis. Probeer het alsjeblieft opnieuw." appears. This occurs on airbnb.nl, airbnb.be, but not on airbnb.com.

[Hannes19]

@Arjan-and-Lieverd0 I found your listing, and it's slightly different on your listing; yours doesn't work on .nl or .com, but it DOES on .be. 

[Arjan-and-Lieverd0]

Hi hannes,

yeah I also found that out, do you think that the technical device is doing a lot for this problem?

[Arjan-and-Lieverd0]

Hi hannes,

sorry to hear, is it the 1st time or did you also had it in August?

Do you make a duplicate listing?

[Hannes19]

I don't know if it occurred in August as well. I only just found out a few days ago, after a past guest who wanted to book again brought it to my attention. I usually don't check my own listing like this very often.

I did not yet duplicate my listing. This may be a workaround, but not ideal, of course. Did you try this? 

[Helga97]

the same in Italy, Sorrento... I called the call center in Bucarest and I am waiting the Technical department

https://www.airbnb.it/rooms/plus/10623214

[Arjan-and-Lieverd0]

Hi Helga,

I'm sorry to hear, 

it happened 2 times with me the first was in August and now it started the 1 st of October.

Do you know when it happened by you?

[Arjan-and-Lieverd0]

this is my case nr:

www.airbnb.com/messaging/thread/1296359590

[Helga97]

I suppose only at beginning of October

[Paulo186]

Same problem here!!

I live from airbnb business, and this is a real problem for me!!

"com.airbnb.viaduct.errors.ViaductException:Lamentamos, mas algo correu mal. Por favor tente novamente."

[Karl1224]

We have the same issue with out listing in swden…so stressfull 

[Hannes19]

Airbnb is not providing answers so far. Just looking for common divisors; are any of the affected listings using third party tools? We're using Guesty for Hosts and Hospitable. 

[Hannes19]

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