Needs attention tag

[Victoria2557]

Unfortunately we recieved a 3 star review based on 'incorrect bath type' and bland surroundings. 

Im not sure how to address the 'needs attention' tag. 

The bathroom is clearly described in the description.

Any thoughts? 

[Marie8425 · Accepted solution]

@Victoria2557 

If the Guest was unhappy about  clearly stated property description, you don't need to do anything.  The Airbnb computer just flags the Review because a 3 for you to notice and determine if any action required.  You are not required to respond in any manner.

[Paula]

Hello @Victoria2557, Have you had a chance to read Marie's comment? It could be worth reaching out to the support team to get their advice.

Keep us posted.

[Victoria2557]

@Paula Hi both, thank you for replys. How doni connect support team? I did try but ended up in a loop

[Paula]

Hi @Victoria2557, please try any of the channels mentioned in this article and let us know which one works best for you.

[Lara2096]

I have a similar issue, got a 3 star review, stating the location was incorrect - despite being verified by Airbnb.   I completed the recommended remedial reading regarding 5 star bookings.  I raised a complaint regarding the guests misleading review but nothing changed - I still have the 'needs attention' message.  Since then I have found myself labelled in the bottom 10% of listings.  Despite all reviews since are 5 star.  I only rent the property for several weeks per year and as such it would take many years to recoup the damage this review did and continues to do.  Airbnb state I have no violations against me, and that it would just go away if I continue with 5 star reviews.  How is this helpful?  I have asked for a more comprehensive response as to why AI is running the business.  Why are hosts held to the flame over clearly inaccurate reviews.  All the while paying 14% of bookings to Airbnb with no support.  It makes no business sense,  without hosts you have no guests......or am I missing something??