Hello Airbnb Support,
I’m writing because I have two ongoing issues that I’ve been trying to resolve, but I continue to be passed around without any real resolution. I’ve contacted support multiple times and I’m consistently told someone will reach out to me, but I never receive any follow-up. At this point, I’m asking to be escalated to someone who can directly address these matters.
Issue #1: A claim regarding a guest who threw a party at my property has not been fully resolved. Despite providing all requested documentation and communication, I have not received closure or full compensation.
Issue #2: A false claim was made by a guest stating that my listing is unsafe. This accusation is completely unfounded, and no prior guest has ever reported similar concerns. Due to this, my listing was taken down. I’ve reached out several times to get clarification and support in getting my listing reinstated, especially since this directly impacts my ability to pay my mortgage.
I’m respectfully requesting that these issues be escalated to a case manager or someone with authority to move these cases forward. I’ve done everything asked of me and have been patient, but this delay is causing me financial strain and stress.
Please acknowledge this message and let me know the next actionable step. I’m available for a call or message anytime.
Thank you for your understanding and help.
Best regards,
Christian
