Overall Rating on Listing Not Changing

[Krystle38]

Hi, I was wondering if anyone else has experienced this issue before with their overall rating not changing on their listing. I have received 19 consecutive 5 star reviews since my last 4 star review, but it hasn't affected the overall rating, which remains at 4.92. All other categories, such as cleanliness and accuracy, have received 5 stars, with only the value category at 4.9 stars. I reached out to Airbnb support, and according to their records, my listing has an average rating of 4.97.

However, despite escalating the issue, I have not received a response for weeks. When I called again, they informed me that they do not have access to view this discrepancy. Do you have any tips on how to reach the appropriate support team?

[Cha5]

I have the same experience, when my guests give 5 stars on all categories, but the Airbnb platform only shows 4 stars.  😔

[Cha5]

Over all .