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Overall Rating on Listing Not Changing

Answered!
‎24-05-2023 07:31 PM
Krystle38
Level 2
‎24-05-2023 07:31 PM

Overall Rating on Listing Not Changing

Hi, I was wondering if anyone else has experienced this issue before with their overall rating not changing on their listing. I have received 19 consecutive 5 star reviews since my last 4 star review, but it hasn't affected the overall rating, which remains at 4.92. All other categories, such as cleanliness and accuracy, have received 5 stars, with only the value category at 4.9 stars. I reached out to Airbnb support, and according to their records, my listing has an average rating of 4.97.
 
However, despite escalating the issue, I have not received a response for weeks. When I called again, they informed me that they do not have access to view this discrepancy. Do you have any tips on how to reach the appropriate support team?
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‎24-05-2023 07:31 PM
Top Answer
‎24-05-2023 07:43 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎24-05-2023 07:43 PM

@Krystle38 Can I check a few elements of understanding:

1) Were the 19 consecutive reviews for the overall rating? It is ONLY the overall rating that contributes to your 4.92 rating

2) I wonder if support are looking at the Superhost stats when they gave you the 4.97 figure.

 

Doing some sums:

 

You have 65 reviews and an average of 4.92

If we go back 19 reviews earlier when you said you had a 4.92 rating

46*4.92 = 226.32

If the next 19 reviews were 5 stars then

226.32 + (19*5) = 321.32

giving an average of 321.32/65 = 4.94

 

So I suspect there is a misunderstanding as per item 1 or 2 above 

 

 

 

 

View Top Answer in original post

‎24-05-2023 07:43 PM
16 Replies 16
‎02-08-2023 01:29 AM
Cha5
Level 2
Fort Walton Beach, FL
‎02-08-2023 01:29 AM

I have the same experience, when my guests give 5 stars on all categories, but the Airbnb platform only shows 4 stars.  😔

‎02-08-2023 01:29 AM
0 Likes
‎02-08-2023 01:30 AM
Cha5
Level 2
Fort Walton Beach, FL
In response to Cha5
‎02-08-2023 01:30 AM

Over all .

‎02-08-2023 01:30 AM
0 Likes

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