Payment plan

[Claire2660]

Hi I have a guest that has just asked if they can set up a payment plan with there booking through air bnb how do I allow them

to do this? 

[Shelley159]

Hi @Claire2660 

The guest should contact Support (you can help them navigate there). I'd advise against doing anything more than making sure they get help from Airbnb. Payment is between Airbnb and the guest. You only control your listing, not the financial side, and should keep things simple by not getting involved there.

Airbnb Support is usually very good at handling this type of guest query and will assist.

[Joan2709 · Accepted solution]

@Claire2660 

As @Shelley159 mentions, Airbnb handles all the payment arrangements.

If a payment plan is available, it will be shown to the guest when they attempt to book the stay.

Paying For Your Reservation

https://www.airbnb.com/help/article/2143

[Patricia2526]

Hi @Claire2660 

If the check-in is less than the minimum lead time (e.g., 14 days), the option may not appear.

The reservation must be for a short-term stay (less than 28 nights) for certain “split payment” plans.

Guest can see their options at checkout.

[Elisa]

Hi @Claire2660 😊, 

Thank you for asking this here!

Have you been able to set up the payment method with the help of our hosts?

Don’t hesitate to let us know.