Pricing on New listing

[Emily2641]

Hi ! I have a new listing and the prices I set up aren’t correctly reflected on the calendar for booking , they are significantly lower. I have talked to 3 different customer supports and spent hours trying to figure out but no luck. They are not sure what’s going on and escalated the issue. In the meantime I have to manually adjust the prices on the calendar. I wonder if anyone has the same issue as a new host ? I’d really appreciate the tips and information. Thank you !

[Shelley159]

Hi @Emily2641 

There are many hosts here who can try to help you think through what the issue may be.

Could you perhaps post a screenshot of the Price Settings tab of the calendar, and one that shows the prices on the calendar itself?

[Emily2641]

Hi @Shelley159 . Thank you for your response. I had to manually change the price on the calendar to match with the base price. But it’s temporary. Support said they haven’t seen sục issue before. My listing is new also. They escalated the issue to specialized team saying it might take time. I’m trying to be patient while seeking help from others as well. 

[Sophia814]

Could it be the automatic 20% discount Airbnb includes as a new listing?  That’s where I found my discrepancy. 

[Emily2641]

Hi @Sophia814 ! It’s not because of that. The base price didn’t get synced correctly at all like it didn’t reflect even after I tried removing all the promos. I had to manually enter the price onto the calendar for 3 months. It’s temporary for now. Thank you 

[Joan2709]

@Emily2641 

There is a known bug if you ever had Smart Pricing on, then turned it off. Hosts report that even when they adjusted the base price (sometimes weekend price) the calendar would not adjust to the price entered.

Did you ever have smart pricing on?

[Emily2641]

I had it on st the very beginning then immediately turned it off so it’s been off for a while. As of now the issue is still unresolved and senior support even said they’ve not seen the issue before. Thank you for the info ! 

[Joan2709]

@Emily2641 

Customer Support is wrong. This is a known bug. That is why you are having issues. See this thread:

https://community.withairbnb.com/t5/Help-with-your-business/Base-Night-Price-Adjustment-Not-Reflecte...