Quick replies issue with check in method

[Sebastian1761]

I have set up quick reply that sends the access codes to user and I want to include shortcut to the check in method that I filled in in the listing  arrival guide.  I get this error "Add check in method to use this template" then wen I try to edit this template it shows me popup to add check in method and when I click it it takes me to my listing and shows my filled in check in method with added instructions. but the template is still in red. 

How can I fix this ?

[Joan2709]

@Sebastian1761 

Are you sure you have Lockbox selected properly under check-in method in the arrival guide? I believe you have to add text using the pencil icon to it in order to activate the choice.

[Emilie]

Hi @Sebastian1761, 

Did you get a chance to double check the detail Joan pointed out?

Hopefully it helps you resolve the issue here, however if you need more advice please give us a shout. 🙂

Thanks, 

Emilie

[Shah542]

I have the same issue. I even removed the smart lock and re added it. The error remains and the scheduled messages are not sent out. Any other tips to fix this?

[Joan2709]

@Shah542 

Is yours a new listing? You don't have a property attached to your profile?

[Shah542]

Not a new listing. This happens every now and then. I just changed my setting to lockbox and then waited a while and added smart lock again. Seems to be working now.