Review pre check-out feedback?

[MariaCristin20]

Hi,

I'm Cristina, an Airbnb member as both a host and a guest. As I was travelling as a guest, I experienced that a host recently asked me for feedback ahead of check-out to make sure I wasn't going to impact their overall rating with anything lower than 5. Is it considered best practice? Would you advise to do the same as a host?

[ManiKu0]

Asking for feedback before checkout is like asking your wife if she’s upset.

The answer is usually “No.”

The review arrives later with all the details. 😂

[Karen114 · Accepted solution]

@MariaCristin20  This is a pretty common practice among hosts.  What they are trying to avoid is a  surprise poor review due to something that could have maybe been addressed during their stay if it was communicated.   They would prefer the feedback privately as opposed to less than 5 star public review,  especailly if it was something that wouldn't materially impact their stay  like not having enough forks or their was a chipped coffee mug 😁

[Shahanas0]

Ya

[MariaCristin20]

Thanks @Karen114 this is helpful!

[Emilie]

You make a good point @Karen114! Do you have a touchpoint in place like that with your guests, prior to checkout? 

[Karen114]

@Emilie  We have a an automated check in message the morning after arrival to make sure all is well with the stay.  If there are any deficiencies, it is my hope it will be communicated then.  Most guests respond that all is well.  

Our check out message doesn't ask for private feedback if there was an issue  however all the other communication sent prior to and during the stay does emphasize that if there is a problem, we need to know about it so that we have the ability to correct as we don't want anyone suffering in silence. 😁

[Emilie]

Absolutely - it sounds like you have some solid safeguards in place to catch any and all potential issues early @Karen114! Maybe some inspiration for anybody else thinking about how to best structure their own regular outreaches to their guests 🙂

[Shahanas0]

Yes 

[Emilie]

Thank you everyone for weighing in!

@MariaCristin20 I wonder if this is something you're thinking of doing yourself now, having experienced it as a guest?