Reviews

[Rina8215]

Hi!
 

I have a question relating to reviews. 

I just recently had a guest who gave me 5 star reviews on all categories except one category, where she gave 4 stars (so 5 x 5 + 1 x 4). Still the over all rating ended up being 4. 

Earlier I had another guest give me a 4 star review on all except two categories, which were rated 4 (so 4 x 5+ 2 x 4). In this case the overall rating was a 5. 

How does Airbnb calculate the total review score?  According to all logic I find that the recent guests total review should add up to being a 5. 

Any experience or views on this topic, or recommendations as to what to do about it?

Many thanks in advance!

Rina

[Mike-And-Jane0]

@Rina8215 The rating for the property is just the average of all the overall scores. The individual ratings for location etc are averaged to give those ratings on your listing.

[Rina8215]

Hi Mike! Thanks for your response! Then, as per your answer, the total review score for that guest should be 5, right? (5*5+1*4)/6= 4.83 (rounded to 5, not 4)

But instead it’s a 4. I still don’t understand..

How do you see this?

thanks again!

rina

[Helen3]

The guest leaves an overall rating that's nothing to do with the individual ratings @Rina8215 

[Bob297 · Accepted solution]

@Rina8215 

The guest gives an overall rating (4) and ratings per category.
The overall rating is not calculated

[Rina8215]

Thank you, this is helpful! Rina