Hello Airbnb Community! 😊
I’ve recently begun my journey hosting my home in Taipei, Taiwan, and would greatly appreciate your advice on a situation I’m currently facing.
I have Instant Book enabled for guests with positive reviews, and I received my third booking under these criteria. Prior to the guest’s arrival, I communicated professionally, sharing check-in instructions and confirming the meeting time.
About 10 hours before check-in, the guest informed me he would arrive one hour later than originally planned. I accommodated this without issue. However, after that updated time passed, he notified me again that he would be another hour late. I remained flexible and waited for his arrival.
When finally met in person, his demeanor was confrontational and hostile. He used repeated profanity (abusive and inappropriate languages) and expressed frustration about my check-in reminder messages. As we entered the apartment, he rushed host out, stating rudely that he was tired and did not want any information about the property. Shortly after host left, I received a notification from my smart lock system indicating that he had unplugged the power source to the door access keypad.
This is a two-week reservation, and I am only halfway through the stay. Given his behavior so far, I feel increasingly concerned about potential damage to my property. After the check-in, I reviewed his past feedback more carefully and noticed that other hosts had reported similar experiences involving aggressive and unprofessional behavior.
I have already documented everything and contacted Airbnb customer support right away after his check in.
I would really value input from experienced hosts/landlords/owners:
- How would you handle a situation like this mid-stay?
- What booking settings or screening practices have worked best for you, even when guests have positive reviews?
- How do you protect yourself and your property when faced with poor communication or aggressive behavior from a guest?
Any guidance or suggestions would be greatly appreciated. Thank you in advance for your support.
