Shared Hosts: Smart-Lock Backup Codes & Personal Safety — Possible Fixes?

[Shane754]

Hi everyone — I’m a shared host (on-site) and wanted to raise a safety question I recently ran into.

I use a Yale smart lock through Airbnb. When I logged into the Yale app to make a routine change, I discovered that the Airbnb integration creates multiple permanent “always-on” backup door codes that I can’t configure, expire, or remove — even when no guest is staying.

I originally moved to a smart lock specifically so access could be revoked after a stay, since physical keys can be copied. In an occupied home, permanent access codes that exist outside a reservation feel risky.

I’ve escalated this to Airbnb Trust & Safety, but I wanted to share a few possible alternatives that seem safer for shared homes and see what others think:

Allow shared hosts to opt out of permanent backup codes by default

Limit backup access to active reservations only

Let hosts choose a physical emergency key option instead of permanent digital codes

Require guest acknowledgment in the app once inside, after which backup access is reduced or disabled

Treat shared hosting as a distinct safety category from vacant whole-home listings

I’m curious:

Are other shared hosts aware of these permanent backup codes?

Do these alternatives seem reasonable to you?

How are you handling access in shared homes?

Sharing so we can have a constructive discussion and help each other make informed decisions.

[Rebecca]

Hi @Shane754 👋

You definitely did the right thing by sharing this with the Airbnb team. Did you hear anything further from them after you posted? 

[Marie8425]

@Shane754 

I also have a shared home with electric locks. I manage the security codes myself on an app on my phone.  Because it is were I live I prefer control just in case.  I have never had to but if I control then if necessary I could delete a code immediately to deny access.    I also because it did happen once years ago, I do not give the code until at check in I do a visual check of a legal ID that confirms reservation name.

[Joan2709]

@Shane754 

I don't suggest Home share Hosts use the Airbnb lock integration.

Disconnect the lock from Airbnb and handle the codes yourself.