Support

[Greg2718]

We have not had any reservations for some weeks so would like to talk to support about this. How do we contact them,

[Alex]

Hi @Greg2718, 

I'm sorry to ready that it has been difficult to get reservations lately. In order to help you get the support you need, I'm going to tag some users to see if if they can help: @Ranveer1, @Lujain3, @Margaret491, @Joseph2571, @Chippy3 and @Nandini11. 

Hope we can help you and thanks everyone in advance!

Best, 

Alex

[Margaret491]

Hi @Alex, you can call or write a message to support and ask them to check your listing is viable..... have you also checked your map pins? I personally found by letting people know my location before they booked gave my correct location to them.... prior I was a few streets away and not so central

[Tara0]

@Greg2718 Customer service can't help you get bookings.

You've been hosting for a year. You don't know the general trend of booking patterns. You're not in a capital city so it's unlikely anywhere in your location is fully booked year round. I'm in Oxford, UK, and I'm not fully booked year round.

[Alaa103]

I completely understand your concern about the lack of reservations in recent weeks. To help get this resolved as quickly as possible, I recommend we contact Airbnb Support directly. They can review the listing’s visibility, pricing, and potential issues that might be affecting bookings.
As your co-host, I’m happy to handle this on your behalf. Airbnb Support can be reached in a few ways:
Through the Airbnb app: Go to Profile > Help > Contact us and choose the listing.
Via phone: Airbnb’s global support line is [insert local Airbnb support number, e.g., 1-855-424-7262 for Canada/US].
Through the Help Center: https://www.airbnb.ca/help – sign in and click Contact us.
Alaa Attia

[Alex]

Hi @Greg2718, 

Were you able to find the support you needed? Let us know how's the situation at the moment. 

Best, 

Alex