Suspended Listing! Help please!

[Cassie221]

Hello,

I have always loved working with airbnb until recently.  I have been a super host with property in Arizona and California  for 8 years. I have had to cancel a reservation due to a broken A /C unit and the next day my listing was suspended.  I submitted my receipt and was told that everything would be okay. Nothing has been done, it's been 3 weeks...I have called, and they say that a supervisor will call me back. I message them and they tell me they are looking into it??

It's unreal,  I have a great home, I am an awesome host and they are preventing me from making money. Just doesn't make sense! Can someone please help me?

Thank you

 

[Paula · Accepted solution]

Hello @Cassie221,

Thank you for posting in our community. I checked your profile and noticed that your listing is active and the calendar is available:

Home in Peoria · ★4.90 · 3 bedrooms · 2 beds · 2 baths

Is everything back to normal now? Please keep us updated.

[Zheng49]

I wonder if it would have been better to inform the guest about the broken A/C beforehand and schedule an A/C repair right away. Same day/Next day A/C repair service should be available (or at least it is available in my area)