HI @Donna14 dealing with a suspension from Airbnb, especially after a situation involving a negative review, can be challenging and stressful. I hope these recommendations below can help.
-Gather all relevant information and documentation related to the negative review and its removal, your interactions with Airbnb, and any other pertinent details regarding your listing and hosting activities. This will help you present a clear and structured case to Airbnb.
-If your initial inquiries do not yield results, consider submitting a formal appeal. Clearly state your case, including any misunderstandings or discrepancies, and explain how the suspension has affected your business.
-Ask for a clear and detailed explanation regarding the suspension. This will help you understand their perspective and the specific issues that need to be addressed.
-Continue calling and messaging Airbnb. It's crucial to be persistent but also polite and professional in your communications.