Suspended listings.

[Marlene518]

I have been a host a little more than 2 years. 8 days ago after I received superhost status for the 4th time my listings were suspended. 

I telephoned support  twice daily since only to be told that someone from another department will contact me. 

I have received no emails or communication regarding the suspension to date. 
please help. 

[Helen3]

Have you had a problem guest recently?  @Marlene518  Sadly there are hundreds of hosts here who have been suspended because of false guest safety complaints .

these are usually made in revenge by guests who have been caught out breaking house rules . 

Usually Airbnb 'investigates' (which is what they should do before suspending a host) and then opens up your listing . 

have you had any difficulties with guests recently?

alternatively have they asked you to upload ID recently ? 

[Marlene518]

@Helen3  I just called Airbnb again and found out that a guest who is actually staying in one of my rooms as I write, lodged a complaint. They did not say what it was. 
Hiw can I get help with this since no one is returning my calls. 

[Helen3]

What did the guest say when you asked them about the issues they raised. @Marlene518 

remind airbnb that their stated policy is that guests should raise any issues with the host first and give them an opportunity to resolve before they intervene.

[Marlene518]

He said he did not contact them. 

[Helen3]

Interesting even Airbnb I think would not make this up. Has he confirmed to you though the platform that he doesn't have any issues with his stay ? @Marlene518 

[Marlene518]

He did not confirm on the platform. 

[Mike-And-Jane0]

@Catherine-Powell 

I think this latest example of a Superhost suspension demonstrates why Airbnb protocol's make no sense. As @Marlene518 says in a later reply it was caused by a current guest complaining. Surely if there is an urgent need to suspend before investigating the current guest should have been relocated urgently.

[Fred13]

Unfortunately, nowadays common sense is the victim of the actions of an unscrupulous few who know how to successfully take advantage of the very nervous many. Airbnb, like every business entity today, must feel like they are standing in a minefield and hoping it survives it long enough until things get back to 'normal'.

[Marlene518]

@Brian, I love your model. Airbnb has provided for me and my family. Until recently, my listings were suspended without explanation. I have called 30 times and has been told repeatedly that someone will contact me. no one has. 

@Brian, kindly assist. 
thanks

[Helen427]

Hello @Marlene518 

Did you get referred to ABB CC by Customer Support to ask for help and support?

Have you had a Review that has marked you down recently?

Sometimes when a Guest has an issue for whatever reason, whether valid or not, that results in one's listing been Suspended.

Alternatively, have you had your Payments Paused without any email or other Notification?

It would be of benefit if you check those things and read the relevant ABB Policy and quote it to them.

All the best from New Zealand

[Marlene518]

I think a guest who is currently staying reported me. Someone at Airbnb mentioned him in error when I called last night. 

[Helen3]

What did the guest say. Did you follow my advice on your other post @Marlene518 

[Marlene518]

Yes.