The incorrect host photo showing for guests

[Steph7435]

Hey! For some reason if I check out my listing as a guest the host photo showing is an old photo of mine which is no longer my profile photo. Please could someone help me? I'm not sure why it's showing an old photo! 

[Karen114]

@Steph7435  if you changed in in your account, try clearing your cookies and cache in your browser.  

[Alex]

Hi @Steph7435, 

To help you out as best I can, could you let me know when you updated your profile picture? Sometimes it takes a little while for the changes to show up. Knowing when you made the update will help me point you in the right direction.

Looking forward to hear from you! 

Best, 

Alex

[Steph7435]

Hi Alex, it was about a week ago 🙂

[Alex]

Hi @Steph7435! 

Were you able to change the profile picture? Let us know if you need more help! 

Best, 

Alex

[Joan2709 · Accepted solution]

@Steph7435 

Make sure you are in "Hosting Mode" not traveling mode

On the Today Page - Click Your Profile Photo Top Right

Cick Edit Next to About Me

Click Edit Under Your Photo - Upload New Photo

[Joan2709]

@Steph7435 

There is a known bug for Hosts in the Rooms Category with profile photos. Airbnb is aware.

Here is the thread on that:

https://community.withairbnb.com/t5/Ask-about-your-listing/Airbnbs-shows-an-old-profile-picture/m-p/...