URGENT: ANOTHER System Glitch Blocking Active Listing!! ZERO HELP FROM CUSTOMER "SUPPORT"

[MariaLuz8]

Dear anyone at Airbnb with more than a copy-paste keyboard and a pulse,

I’m writing out of frustration and urgency- same as host Charles183 with same issue

My listing—also one of the highest-rated in Los Angeles with over 450 reviews, a 4.9 average rating—has been effectively shut down by a technical error on Airbnb’s end. I've had same issue last year, same time of the year, it was never solved -until system "rebooted" Jan 1st and I was able to host again. This situation is now causing real financial damage.

I have a fully active, valid short-term rental permit. It is not pending, and the issue is not with the city—it is 100% a glitch in Airbnb’s system.

Support has been useless: copy-paste responses, no escalation, no solution, and no understanding of the problem.

This isn’t just an inconvenience. It’s a serious failure on Airbnb’s part, and it is directly costing me thousands of dollars in lost revenue. If this isn’t escalated and resolved immediately, I don’t know how much longer I can keep my business afloat.

Fix this.

OR 

Does anyone know who I can contact???? I have gone through support 10 separate times to the highest escalation and all technical support channels. They make me wait for days and then send some ridiculous copy and pasted contradicting message and then close the case so I have to start over. 

I am legitimately losing sleep over this. This could be fixed in 10 seconds. 

Listing:

Dear anyone at Airbnb with more than a copy-paste keyboard and a pulse,

I’m writing out of frustration and urgency.

My listing—one of the highest-rated in Los Angeles with 122 reviews, a 4.99 average rating, and generating over $300,000 a year—has been effectively shut down by a technical error on Airbnb’s end. I've spent over five years building this listing, and this situation is now causing real financial damage.

I have a fully active, valid short-term rental permit. It is not pending, and the issue is not with the city—it is 100% a glitch in Airbnb’s system. I confirmed this by creating a new listing using the same permit number, which was immediately approved for short-term stays.

Meanwhile, my original listing—my livelihood—remains locked. I cannot edit, remove, or re-submit the permit on my end. Support has been useless: copy-paste responses, no escalation, no solution, and no understanding of the problem.

This isn’t just an inconvenience. It’s a serious failure on Airbnb’s part, and it is directly costing me thousands of dollars in lost revenue.

I NEED HELP!!! Does anyone know who I can contact????

I have gone through support 10 separate times to the highest escalation and all technical support channels. They make me wait for days and then send some ridiculous copy and pasted contradicting message and then close the case so I have to start over. 

I am legitimately losing sleep over this. This could be fixed in 10 seconds. 

My Listing:  https://www.airbnb.com/rooms/7460366?guests=1&adults=1&s=67&unique_share_id=62d7262b-ed4c-46ed-90bf-...

[Nandini11]

hi @MariaLuz8 

You’ve clearly done everything you can on your end, and it’s unacceptable that a high-performing listing like yours—with a proven track record and verified permit—is being affected by what sounds like a repeat technical glitch.

Given that standard support channels haven’t worked, I’d recommend a few steps you may not have tried yet:

1. Tag Airbnb on Twitter/X (@AirbnbHelp) – They often respond faster and more seriously when things are public. Be concise, mention your listing ID, and include that this is a recurring issue tied to your STR permit.

2. Contact the Airbnb Support Ambassador Team (if you have a Superhost Ambassador assigned) – Sometimes they can escalate things through internal backchannels.

3. Post in the official Airbnb Community Center – Use the “Bugs” or “Help” categories. Occasionally, Community Managers escalate these rare system errors if they see repeat reports.

4. As a workaround (since your permit is valid and works with a new listing), consider duplicating your listing, clearly stating this is the same property and linking to your original listing in the description for transparency. It’s not ideal, but at least it may help recoup some revenue while the issue is pending.

It’s truly disappointing that a listing generating over $300K/year is being left in limbo. Airbnb needs to address this properly—not with copy-paste replies, but with real action.

Wishing you strength and hoping this gets resolved ASAP. 

Also i'm tagging some community member, if they can help you out @Emilie  @Alex @Rebecca