Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing

[Priya7]

I have been trying to making a booking since yesterday. I started seeing this error "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."

Please help!

[Jack1720]

I'm having the same issue on the app.  It says the servers are down, but it's been going on for weeks. How can a company of this size have issues like this.

[Brady46]

I called customer support (1-866-393-3393) and they directed me to add a government-issued ID (I did a driver's license). Apparently I hadn't done that yet, but once I added a driver's license I didn't get this error anymore.

[Crystal436]

I've been having the same issue for 5 days now - spoken to Airbnb and they claim its a hold from my bank... But I've tried 4 different payment method and 3 different Airbnb accounts (my own, my husbands and a friend who is traveling with us). Same error message pops up for everyone when trying to submit payment "We are performing a routine review on your reservation. This should be resolved soon".

Soon is not soon enough, and I've gotten zero help from Airbnb support aside from "contact your bank"

[Heba33]

hello I have been trying to making a booking since yesterday. I started seeing this error "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."

Please help!

[Lisa7170]

I have the same issue. Tried several credit cards and none of it seems to work. Tried from my phone (logged in and out of wifi), and from laptop on two different browsers. I cannot add another ID because I just stayed at an Airbnb last week and you cannot remove it until 90 days after your most recent reservation. I am trying to use gift cards to pay so maybe that's causing the issue?? I don't know what else to do.

[Jun1164]

same issue here. Tried wifi/cellar, laptop, app, none of these worked. Airbnb support is clueless. 

[Coco132]

SAME!!

[Brian2481]

I’m having the same issue.  Tried two devices, clearing cache, logging out, uninstalling app.  They’ve even had me call my bank who says they know this is an AirBnB problem and they get these calls often.  I need help please.  

[Ryan3975]

It is both comforting and disheartening that this error has been happening for years and Airbnb has seemingly done nothing to address it. Their customer service has taken sharp decline over the past several years. I'm currently sitting here trying to extend my booking and check out tomorrow morning and Airbnb has not been helpful. I reach out, they say they're working on it and will follow up and I hear nothing.

I have paged through multiple threads and tried everything under the sun. Adding an ID, three million payment methods, multiple devices, wifi on and off, different browsers, clearing cache, etc. Nothing works. If I am forced to leave earlier than expected this is a massive, massive inconvenience with having a pet as obviously I cannot sleep in my car during the winter.

What are you even doing Airbnb? This is a blatant technical issue on your end and all you do is shrug your shoulders.

[Ioan-Andrei1]

Hi. Just though my input might be helpful to someone. Had the same issue. Tried following the steps in the top answer but didn't work. After talking with Airbnb support, waiting for 1h AND following the steps in the top answer fixed the issue. Note: this was on a booking change request where additional payment was needed, not on the initial booking request.