Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing
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18-04-2017
03:27 PM

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18-04-2017
03:27 PM
Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing
I have been trying to making a booking since yesterday. I started seeing this error "Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again."
Please help!
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08-02-2020
05:27 PM

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08-02-2020
05:27 PM
I ran into the same problem and it drove me crazy for a while. I finally solved the problem by turning off WI-FI on my phone, logging out of air bnb app and logging back in. the problem was that the WI-FI network was unsecured and the air bnb app would not authenticate the connection. By forcing my phone to use cellular data, it was able to make a secure connection and all the problems went away.
54 Replies 54
25-05-2021
01:28 PM

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25-05-2021
01:28 PM
Hi Shontelle,
Would you please let me know how AirBnB resolved the issue. This link (https://www.airbnb.ca/help/contact_us/topic) show a long in page.
I am experiencing this issue from the host side. @Airbnb customer support said they can not do anything about it besides submitting the issue to @Airbnb tech support.
This issues goes back to 2017, as far as I can tell.
You appear to be the only person who have received tangible help from @Airbnb.
Thank you very much.
25-05-2021
01:28 PM
19-07-2019
04:22 PM

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19-07-2019
04:22 PM
I am having a similar problem, the second payment of my booking didn't go through and I cannot update the bank details as I'm getting the same message about the server.
19-07-2019
04:22 PM
01-09-2019
04:15 AM

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01-09-2019
04:15 AM
Same error. Had a perfect stay few months ago and no reason for my account to not be in good standing. No explanation on what the "error" is -- AirBnB rejects the booking with the same generic message, sometimes adding that "support ticket created and an agent will contact you".
There is no support number to call!
If by the time an AirBnB agent indeed contacts me back and turns out it was something trivial and the apartment I am trying to book is gone, I will be very pissed!
What can I do?
01-09-2019
04:15 AM
08-02-2020
06:55 AM

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08-02-2020
06:55 AM
I've had this issue numerous times, even called customer service , and nothing was resolved, it's a huge inconvenience.
08-02-2020
05:27 PM

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08-02-2020
05:27 PM
I ran into the same problem and it drove me crazy for a while. I finally solved the problem by turning off WI-FI on my phone, logging out of air bnb app and logging back in. the problem was that the WI-FI network was unsecured and the air bnb app would not authenticate the connection. By forcing my phone to use cellular data, it was able to make a secure connection and all the problems went away.
29-09-2020
11:54 PM

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29-09-2020
11:54 PM
THANK YOU!! This worked.
29-09-2020
11:54 PM
14-04-2022
10:18 AM

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14-04-2022
10:18 AM
I am having this problem today. i have switched wifi off logged out of the app and then back in again and the issue is still happening. i have tried to make a payment via the app and also by my laptop and both are giving a server error. very frustrating when you want to make a payment. never experienced this problem before and i have used airbnb for many years for holidays
21-04-2022
11:22 PM

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21-04-2022
11:22 PM
I logged in just fine this morning, changed my phone number and now I can't get past the "server error"....
21-04-2022
11:22 PM
28-07-2022
05:10 AM

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28-07-2022
05:10 AM
My wife and I are having same issue. We have done as you suggested , also reinstalled app, cleared cache and internet data and other suggestions I have seen. Anyone know a solution so we can leave reviews again for our guests ?
28-07-2022
05:10 AM
29-10-2024
03:28 AM

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29-10-2024
03:28 AM
Bang on!! Awesome resolution. Very helpful. Thanks for sharing! Saved me a ton of time.
29-10-2024
03:28 AM
29-10-2024
10:51 AM

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29-10-2024
10:51 AM
Hello @Sagar74,
I'm so glad to hear this worked for you! Although this solution is from a few years ago,
I wanted to tag @David6594 here for you, so they will receive a notification of your message and can see your lovely thank you note!
Quick tip: To tag someone, tap "@" and select the host's username from the dropdown menu 😊
29-10-2024
10:51 AM
06-01-2025
10:56 PM

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06-01-2025
10:56 PM
Hi I tried everything and always I get this error always
06-01-2025
10:56 PM
13-02-2020
10:11 PM

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13-02-2020
10:11 PM
Hello. l have the same problem. AirBnb support don't know what to do and reported to computing department. l wait more time and don't know what to do. Have AirBnb solved your case?
13-02-2020
10:11 PM
16-02-2020
05:02 PM

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16-02-2020
05:02 PM
Hi all, I initially had this error 8 months ago and reported the issue and was told its sorted but never attempted to book again. Trying to book again and same error occurring. Ridiculous on airbnb part.
26-08-2020
10:30 AM

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26-08-2020
10:30 AM
Try different browser. Worked for me instantly!

