Okay - here's the update. As of today we are flying out in a few hours. Host has not provided the promised check-in information or even an apartment number. The listing still shows the West Hollywood address and now the host has additional reviews (posted within this week). None of the seven guests has gotten a reciprocal review from the host (I can see them in their profiles).
Listing is here: https://www.airbnb.com/rooms/53650856
Messages seem to be automated.
I just called Airbnb support to cancel the reservation and said I feel unsafe continuing. Superhost line said 15 minute wait but I got a return call right away. Verified my account then sent me to a specialist. Put me on "hold" for 30 minutes (same song played over and over again) after which Superhost support hung up. I got emails asking me to verify my account again but they timed out. Then I got a message to check my inbox but clicking on it said "error."
Finally got an inbox message asking for more details. I gave them the two addresses and pointed out the host is not communicating.
Their response, "hold on, we need to reach out to the host, first."
Why isn't a bait and switch address and failure to provide any information on how to check in (on the day of check-in) not an automatic grounds for delisting?
I did check other West Hollywood locations with openings availabale. They ALL say they're a group of investors with multiple properties. Some are brand spanking new but have identical profile descriptions.
No thanks. I'm looking for a hotel as we speak.
I'm a superhost with four years of experience waiting for Superhost support to check someone who has been a host since December with 7 who broke the terms of service. Sigh.
Tagging @Stephanie for back-up just in case this needs escalation.