@Katie In my greeting I include the liability waiver all guests are expected to sign upon arrival. I would ask for a response back to acknowledge they understood the terms but would not get many replies back before their arrival. So I changed it up a little and haven’t had any issues since. To some this may seem extremes, but I want to be up front with all guest so they know what to expect when staying in our home.
this is what I send now:
Hello [Guest Name],
Thank you for making a reservation request with us.
As mentioned in our listings on the Airbnb website: You and [your guest] may be asked to show valid government issued ID. We also ask all non-minor guests to sign a hold harmless agreement, upon arrival. The agreement reads as follows: Because I understand I am fully responsible for the actions and well-being of myself, and if applicable my minor children, I Agree to hold harmless and indemnify (hosts), their heirs, agents, beneficiaries, employees, associates of any sort against any and all claims including, without limitation to expenses, judgements, fines, settlements and other amounts actually and reasonably incurred in connection with any liability, suit, action loss or damage arising or resulting from my participation as an AIRBNB guest in their home or on their property located at (host address).
Kindly reply to this message stating whether or not you agree to follow our listing description, House Rules and the hold harmless agreement above. Should you not agree with these terms, simply cancel your reservation request so these dates can become available to other guests. If a reply to this message is not received within 24 hours of your initial inquiry, we will assume you are no longer interested in staying in our home. Your inquiry or request will be disregarded for not responding within Airbnb’s allotted time frame, so that our response rating will not be affected.
We look forward to hearing from you soon. If you accept these terms, we will be in touch.
Your Airbnb hosts,
John & Michelle
“It’s not where you go, it’s who you meet along the way.” Wizard of Oz