Where are guest names on iCal calendar?

Bonita5
Level 5
Victoria, Canada

Where are guest names on iCal calendar?

I have my Airbnb calendar synced with my iCal calendar so I can see all bookings at once.  It was awesome.

It showed the names of guests for my 3 apartments. My husband helps me and he could always see what guest was coming by their name on iCal calendar. Also my cleaners could see what guest I was talking about by their names on iCal.  Now only the Airbnb reservation number shows up , names are gone... this is really unhelpful for me, for my helper and for my cleaners.

PLEASE PUT IT BACK TO SHOWING GUESTS NAMES !!!!

100 Replies 100
Darren98
Level 2
Las Vegas, NV

Having this problem too and it is making my locks not sync properly. Very frusturating!!!

Yuki-and-Charlie0
Level 3
Canmore, Canada

Pretty sure they have just fixed the bug. 🙏🏼

Alejandro110
Level 2
Ronda, Spain

Fixed for me too 😄 

Madhura0
Level 3
United States

Yay things are back to normal for me too. Thanks AirBnB my Automations are working again. RLA is a rockstar!

Saskia34
Level 2
England, United Kingdom

Yes fixed now.

No reply to my support case. I hope it’s a permanent fix. 

Chantale5
Level 2
Washington, DC

Yup fixed. 

Simone473
Level 4
Long Beach, CA

Great, they fixed!

Madhura0
Level 3
United States

If anyone is using the Rental Lock Automater (RLA) app from rboy apps, they have released an update to handle some changes made to the Airbnb calendar. You can find the details on their facebook page and on the smartthings community forum:

https://community.smartthings.com/t/release-rental-lock-automater-automate-user-codes-with-airbnb-ho...

 

I'm just so impressed at how responsive and helpful they've been through this entire ordeal to keep my automations and guests codes working. They simply rock! A big shout out to their support team for getting me though this. I'm glad everything is back to normal now.

I second that.


I've had to reach out to them for several tech support issues over the last 6 months and have been stunned by their responsiveness and consideration.

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hey everyone,

 

I'm checking in with the team on this issue and if we have a fix confirmed. Thanks so much for your patience and understanding on this one!

 

Stephanie

 

-----

 

Please follow the Community Guidelines 

All of us have already acknowledged that the issue is fixed.  No need to "check in with the team."

 

The real question is - was this change made (and reverted after realizing reprocussions) due to some new security policy?

 

Hui-and-Jon0
Level 2
New York, NY

Update: Some of the phone numbers have been added back to my feed. However some guests still do not show it, others do. Here is example code from my feed for two bookings one VEVENT with PHONE in the DESCRIPTION field and another without (contact information has been omitted to protect guests identity):

 
BEGIN:VEVENT
DTEND;VALUE=DATE:20190331
DTSTART;VALUE=DATE:20190329
UID:1418fb94e984-eaf27cece826d657e68fff80ace8****@airbnb.com
DESCRIPTION:CHECKIN: 03/29/2019\nCHECKOUT: 03/31/2019\nNIGHTS: 2\nPHONE: 
 +1 (***) 772-6261\nEMAIL: simon-aypgl6466rqh****@guest.airbnb.com\nPROPE
 RTY: 3Bdr Artist Apt. ***\n
SUMMARY:Si*** Duval-Dem*** (HMANQ3****)
LOCATION:3Bdr Artist Apt. ***
END:VEVENT
 
BEGIN:VEVENT
DTEND;VALUE=DATE:20181026
DTSTART;VALUE=DATE:20181015
UID:1418fb94e984-ef222a4c5a00df30a8af82cd48d5****@airbnb.com
DESCRIPTION:PROPERTY: 3Bdr Artist Apt. ***
SUMMARY:Andr*** Maa*** (HMAZPY****)
LOCATION:3Bdr Artist Apt. ***
END:VEVENT
Chantale5
Level 2
Washington, DC

I had opened a ticket on AirBnb support. They were very slow in responding- taking a day or two before I get a respond. Now I just got the following:

 

“Hi Chantale,

 

I would like to apprise you that Airbnb does not hold any authority to make changes into third party applications. As mentioned earlier, there was no issue going on with the Airbnb Calendar but the iCal, which is a third party software and sometimes the calendar does not get synced accordingly.

 

I had shared the screenshots with you wherein I am able to see the dates available and blocked accordingly after reservation has been booked.

 

I am glad to know that your issue has been resolved.

 

I am closing this case for now. However, request you to write back in case you require any additional assistance anytime. Always happy to help!

 

You can reach out to us anytime for any concern using the below link, Airbnb is always there to back you up:

 

www.airbnb.com/help/contact_us

 

You can also reach out to us 24/7 on +1-415-800-5959 or +1-855-424-7262.

 

It was my pleasure assisting you.

 

Thank you for choosing Airbnb!

 

Warm Regards,

Rasu”

 

Amazing that AirBnb support still has no clue!!!

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hi all,

 

The issue has been fixed so please update to the latest version of the app.

 

Thanks,

 

Stephanie

-----

 

Please follow the Community Guidelines 

Stephanie,

Unfortunately this shows that the problem is still not understood by many at AirBnB. This has nothing to do with mobile apps. It’s server-side.  

 

 

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